By default, Hero Restoration reserves the right to post on social media the books received, including before and after treatment photos. Clients can opt out by email request at any time, but existing posts already up will remain.
￼Hero Restoration LLC has property insurance through Collectable Insurance Services. This insurance covers your property while it is at Hero Restoration, and during shipping from Hero Restoration to its destination.
If needed, for books that will be at Hero Restoration for an extended period, our underwriter can provide you with a document naming you and your property.
Payment for pressing:
Typically, payment is made after we have received and inventoried the books before requesting payment for pressing, since some clients want the books inspected for restoration or graded, (addition fee) first. If you are certain you want all the books pressed, you can request a total before you ship, by providing the forms, and include payment with the books.
Payment for restoration:
Hero Restoration charges the whole amount up front, turn around time starts when paid in full. Payment reserves your place in line to have the work done. This seems to be the fairest way to do books in the proper order, and to avoid more sent then what can be paid for in a timely manner. If multiple books are sent, the first payment will be required for all books at the same time. We can make some exceptions in this case but if you pay for one book at a time it may cause delays, since others will have submitted books to do, and push yours further back in line. The only time additional cost is added after payment is if the client agrees to more work after the fact, or the client decides more insurance should be added for the return shipping.
Preferred payment method for CGC fees:
The best and accurate way to pay for the CGC fees is by debit/credit card. There is a place on the submission form for the information needed. This will be entered in on the CGC form, and you will receive an e-mail from us informing you the total cost. CGC will charge your card once they receive the books.
Shipping to HR:
The two requirements for shipping books to Hero Restoration are that you send USPS and signature is required. This is so that without a doubt the books have been delivered to the right address. DO NOT SEND FEX-EX/UPS. It is recommended to ship books in a box, (better yet, box in a box) rather than an envelope. It is also recommended to ship books registered mail or express for increased security. If you wish to send any other method than registered, adding more than $200 insurance will get you signature included for free.
Shipping to client/CGC/CBCS:
The amount of insurance is determined by the clients stated value of the books. Shipping to CGC/CBCS is by USPS Express overnight, which is a fast secure method. Shipping to the customer by default is Priority if value is below $2000, Express if above. Hero Restoration LLC is not liable for the value of the book/s if USPS loses or damages the book/books. Hero Restoration will file a claim and transfer any payment by USPS/Collectable Insurance Services to the client.
It is very rare that a book is damaged from any of the processes performed by Hero Restoration LLC, but the potential for it to happen is possible. Hero Restoration LLC takes as many precautions as possible to prevent damage from occurring. Because of the interactive nature of pressing, damage is always a possibility. This usually happens due to comic books in fragile condition, which includes books that are tanned or brittle, spines exhibiting splits, loose paper on the staples, or pieces that are barely attached. Because it is impossible to ensure that damage will not occur, Hero Restoration LLC will not be held liable for split spines, covers or pages detached from staples, or detached pieces. In submitting books to Hero Restoration LLC, the customer acknowledges and accepts the risk for the potential of damage, and that Hero Restoration LLC, and its owner's will not be held legally or monetarily responsible or liable for damage to any book caused by handling or processes performed on the book. Customer satisfaction is very important, if any damage does occur that is our fault, Hero Restoration in good faith will try to find a resolution that will be satisfactory to the client.
Except for any express warranties set forth in these terms and conditions, company disclaims any and all warranties, express or implied, regarding company and/or the services, including but not limited to the warranties of merchantability and fitness for a particular purpose. except as otherwise expressly set forth in the applicable guarantee, the maximum aggregate liability that company shall have to the customer, or any third party for whom the customer may be acting, arising from any cause, act, omission or other circumstance, shall in no event exceed the services fee or fees paid by the customer for the services ordered pursuant to this submission form. in no event shall company or any of its affiliates, or any of its or their respective employees, officers, directors or agents, be liable to customer or any other party for any indirect, incidental, special, consequential or exemplary damages, even if advised of the possibility of such damages, and except as otherwise expressly set forth in the applicable guarantee in no event shall the aggregate liability of company, its affiliates, and any of its or their respective employees, officers, directors or agents, exceed the fees paid or payable to company for the services.